FAQ

 

How to retrieve my login?


In the eventually of a loss of your login, click on the lock icon placed at the top right of any pages of our Websites.

A feature allowing you to retrieve your login will be displayed.

Input the e-mail address you used for registering on our Websites and validate by clicking on the “Send login” button.


 
An e-mail including your login information will be sent to your e-mail address.

How to retrieve or modify my password?


Two cases are possible.

You remember your password but you would like to modify it:

Connect to the Website with you TV5MONDE Asia Pacifique account.

Click on your username, it is displayed at the top right of any pages of the Website.

 

By doing so you will access to your profile page.

 

Navigating to the bottom of the page you should find a “Change your password” section.

Input your current password as well as the new one in order to modify it.

Validate by clicking on the “Change password” button.


You can’t remember your password :

If you can’t remember your password, click on the lock icon placed at the top right of any pages of the Website.

 

A password reset form will be displayed.

Input the e-mail address you used for registering on our Websites and validate by clicking on the “Send password” button.
 
 

An e-mail will be sent out to your e-mail address, the e-mail will include a password reset link.

Click on the link and input your new password in the two dedicated fields.

 

Validate by clicking the “Reset button”.

Congratulations!

Your password has been modified; you can use it to connect to TV5MONDE Asie Pacifique Websites.

How can I check my subscription status?


Connect to TV5MONDE Websites using your TV5MONDE account.

Click on your username placed at the top right of any pages of our Websites.

Website_Top_bar_Connected.png

Navigate to the bottom of the page, you should find a “Subscription history” section.

Website_profile_historic.png

The status of your subscription should be displayed in this section.

Qu'est-ce que TV5MONDE+ Pacifique

TV5MONDE+ Pacifique est une solution de visionnage en ligne novatrice mise en place par TV5MONDE Asie Pacifique (et disponible pour le moment dans cette région uniquement).

Ce service vous permet de regarder l’offre de TV5MONDE pour la zone Pacifique en direct sur votre ordinateur.

Le service est disponible dans l’ensemble de la région. Vous pouvez donc vous y connecter sans contrainte (voir la liste des territoires couverts).


Sans abonnement, vous disposez gratuitement de :
- TV5MONDE+ Info, la chaîne 100% dédiée à l’actualité internationale, 24h/24 et 7j/7
 
Grâce à votre abonnement, vous disposez en plus de :
- La chaîne TV5MONDE PACIFIQUE en direct
- D’autres services seront progressivement ajoutés à cette offre

Vous pouvez vous abonner pour une durée de 3, 6 ou 12 mois.